How can we help you?
Why do we advise sending a notification to the recipient?
From our wide experience, we have noted that notifying the recipient that he is due to receive a parcel at his home or workplace in most cases avoids a failed first delivery and a delay in delivering the parcel.
In fact a failed first delivery is as much a problem for the carrier as for you and the recipient. The delivery schedule is easily doubled, even tripled and the carrier is in no case responsible for the absence of the recipient.
If it is possible, sending the recipient an e-mail avoids these problems. He is forewarned and can arrange to be present himself or to have a representative there when the carrier arrives.
How do I track my shipments on the Upela site?
Tracking explained: why track your shipments?
When you use Upela for your shipments, DHL, UPS or FedEx come to pick up then ship your parcel(s) in France or abroad. You then have the possibility of tracking the progression of your shipment through our dedicated service at any time.
Tracking enables you to keep up with the movement of your shipment and be informed in real time of its movement and location. You can also enable the recipient to see the progression of the shipment.
Tracking your shipment: how do I track my parcel(s)?
To track your parcels, there is no need to connect to the website of the carrier (FedEx, UPS, DHL) handling your shipment: simply go to the Tracking feature at Upela.com.
Now enter the reference of your shipment (given when you validated your order and indicated on your shipping form) and click on "Search". In real time, our website tells you exactly where your shipment is.
I can't track my shipment
If your search does not produce any results, check that you have given the right reference code: you can check it on your Dashboard. If you are unable to track your shipment, you can send a message to our teams, or call them on the phone.
Why do you need to note the damages found upon delivery?
When a merchandise is received, it is necessary to proceed to a verification. Reservations are defined as written observations on the ticket at the time of delivery tending to establish the existence of damage to the transported goods. Indeed, the reservations make it possible to establish that the damage did indeed occur during transport and thus to activate the insurance.
Reservations must be clear and precise as to the nature and extent of the damage. We also advise you to date and sign them and to take photos.
For example, we recommend that you:
-
Damage in the top right corner
-
Hole on the left side
-
Tear in the center of the package
-
1 damaged parcel out of two
Reservations are mandatory to claim procedures with many carriers or with our insurance provider. Without reservation, the carrier may consider that the recipient's delivery was compliant.
Attention: reservations do not systematically lead to carrier compensation. Indeed, each file will be studied to prove the responsibility of the carrier or not. The final decision is up to the carrier.
Our recommendation: always refer to the GSC of the carriers and contact your recipient to facilitate the resolution of disputes.
Take a picture and keep a copy of the carrier's reservations.
Example of CVG Chronopost: "At the time of delivery, damage or loss of contents must be the subject of written, precise, complete, dated and signed reservations by the recipient on the delivery slip".